STEALTH PADEL WARRANTY, RETURNS & REFUND POLICY

1. Warranty Policy

At Stealth Padel, we strive to provide products of the highest quality and ensure customer satisfaction. This policy explains the conditions under which warranty claims may be accepted and the procedure for submitting a claim.

Our commercial warranty covers manufacturing defects in materials or workmanship for 4 months from the date of purchase, subject to the terms outlined below. Proof of purchase is required, and the purchase date must correspond to the date stated on the sales receipt.

This commercial warranty does not affect or limit any mandatory statutory consumer rights applicable in the customer’s country of purchase.

The warranty applies exclusively to genuine manufacturing defects. It does not cover damage caused by impacts, collisions, misuse, improper handling, accidents, negligence, unauthorized modifications, or normal wear and tear.

2. Right of Withdrawal – 14 Days

For online purchases, consumers may exercise their statutory right of withdrawal within 14 days of receiving their order, subject to applicable consumer protection laws.

Return Condition

To avoid deductions for loss of value, products should be returned unused, in their original condition, and with all original packaging, accessories, tags, protective materials, and seals intact.

Customers may inspect products to the extent necessary to establish their nature, characteristics, and functioning. Using a padel racket during matches, training sessions, or on-court play goes beyond ordinary inspection.

Where a product has been used beyond what is necessary for inspection, Stealth Padel reserves the right to claim compensation for the actual loss in value, where permitted by applicable law. Any deduction will be assessed individually and proportionately.

Missing original packaging, accessories, or protective materials may also result in a deduction where legally justified by the actual loss in value.

The right of withdrawal and any applicable refund will be handled in accordance with mandatory consumer protection laws. This section does not restrict statutory rights relating to defective products.

3. Warranty Claims – Eligibility

A warranty claim may be approved where an assessment indicates that the damage or defect is attributable to an original manufacturing fault.

Examples of defects that may qualify for warranty assessment include:

1. A visible crack on the racket’s hitting surface, provided there are no signs of impact or other external damage indicating misuse.
2. Rattling sounds or loose or missing internal components, provided there are no signs of impact, misuse, or other damage that would explain the issue.
3. A crack, deformation, or other physical defect that was already present upon delivery and can be documented before the racket is used.

All claims are subject to inspection and assessment. The presence of a crack or other damage does not automatically establish a manufacturing defect.

Customers are strongly advised to inspect their products immediately upon delivery and before use. Any visible damage or suspected defect should be reported as soon as possible, with photographs and proof of purchase.

4. Claims Not Covered by the Commercial Warranty

The following are generally not covered by our commercial warranty where they result from normal wear and tear, impact, misuse, or external damage rather than a manufacturing defect:

1. Vertical cracks on the outside of the frame or around the hitting surface associated with impacts or normal use.
2. Cracks affecting both the hitting surface and the frame, or the top of the racket, where the evidence indicates improper use or impact damage.
3. Cracks between the holes at the bottom of the hitting surface or around folded or stressed areas resulting from ball impact or other external forces.
4. Scratches, paint chips, cosmetic marks, dents, or other surface damage that does not establish a manufacturing defect.
5. Damage caused by collisions with walls, floors, other rackets, or other objects.
6. Damage resulting from improper storage, excessive heat, exposure to unsuitable conditions, unauthorized repairs, or modifications.
7. Ordinary deterioration of materials, finishes, colours, and components through normal use.

These exclusions apply only to the extent that the damage falls outside the scope of applicable warranty obligations and mandatory statutory consumer rights.

5. How to Submit a Warranty Claim

To submit a claim, please contact:

customercare@stealthpadel.com

Please include the following information in your email:

• Proof of purchase or sales receipt.
• Order number and purchase date.
• A description of the defect and when it was first noticed.
• At least four clear photographs showing the racket from different angles, including the affected area and the frame.
• Additional photographs or videos, if requested, to help assess the claim.

Please do not send the racket back before receiving instructions from our customer care team.

6. Assessment and Manufacturer Inspection

Once we receive your request and supporting evidence, our customer care team will conduct an initial review. Where necessary, the photographs and claim details will be forwarded to our manufacturing partners for technical assessment.

Please note that this process may take time. We will inform you of the outcome once the assessment has been completed.

Submitting a claim does not automatically mean that it will be approved. Each case is assessed individually based on the available evidence, the condition of the racket, and the applicable warranty terms.

7. Return Shipping and Resolution

If a return is required for inspection, Stealth Padel will provide instructions and, where applicable, a return shipping label.

Please wait for authorization before returning any product.

Once the returned racket has been received and inspected, Stealth Padel will determine whether the claim qualifies for a warranty remedy.

For approved commercial warranty claims, Stealth Padel may offer a replacement or another appropriate remedy in accordance with the applicable warranty terms and mandatory law.

If a claim is not approved because the damage is attributable to impact, misuse, or normal wear and tear, the customer will be informed of the assessment and the available options.

Nothing in this section limits any mandatory statutory remedies available to consumers.

8. Important Information

Customers are encouraged to handle, store, and transport their rackets carefully to prevent accidental damage.

Stealth Padel reserves the right to investigate claims where the available evidence indicates impact damage, misuse, unauthorized modifications, or circumstances inconsistent with an original manufacturing defect.

All warranty and return requests will be handled in accordance with this policy and the applicable laws governing the transaction.

For questions regarding warranty claims, returns, or refunds, please contact:

customercare@stealthpadel.com

Thank you for choosing Stealth Padel.